Cali Clear Shipping and Returns

Shipping and Returns Policy

At Cali Clear, this policy explains how we process and deliver orders and how customers can request a return or refund. It applies to purchases made directly through [Website Address]. For assistance with an order, contact [Customer Support Email].

Shipping Locations and Charges

We ship to all 50 states and worldwide. Available delivery methods and shipping charges are displayed at checkout before payment.

Any delivery restrictions or additional charges applicable to your destination will be disclosed before you place your order.

Order Processing and Delivery

Orders are processed within 1 business days after payment confirmation. Business days exclude weekends and public holidays observed at our shipping location.

Estimated delivery takes 1 business days after dispatch. Processing time and delivery time are separate. Any different timelines for preorders or made-to-order products will be shown before purchase.

When your order ships, we will send a dispatch confirmation to the email address provided at checkout. Tracking information will be included when available.

Delayed or Missing Orders

If we cannot ship within the stated timeframe, we will notify you and explain the available options, including agreeing to a revised shipping date or cancelling the unshipped order for a full refund of the applicable payment.

If a dispatched order has not arrived within its estimated delivery period, contact [Customer Support Email] with your order number. We will investigate with the carrier and arrange an appropriate resolution.

Address Changes and Cancellations

Please check your delivery address before completing your purchase. Contact us promptly if you need to correct an address or cancel an order.

We will confirm whether the change or cancellation is still possible. Once an order has shipped, a return may be required. This does not limit any cancellation rights provided by applicable law.

Returns

You may request a change-of-mind return within 3 calendar days after delivery.

For these returns, items must be unused, unworn and unwashed, with their original tags and accessories. Please include the original packaging where available.

These conditions apply to change-of-mind returns. Claims involving faulty, damaged or incorrectly supplied goods are handled separately.

Any product-specific exclusions from voluntary returns will be clearly stated on the product page before purchase.

How to Request a Return

Email [Customer Support Email] with your order number or other proof of purchase and identify the item you wish to return.

We will provide return instructions and confirm the return address. Please contact us before sending an item back so we can identify and process your return correctly.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the paying the shipping cost

Original delivery charges for change-of-mind returns are non refundable , except where applicable law requires otherwise.

We cover reasonable return shipping costs when an item is faulty, arrives damaged or was supplied incorrectly.

Damaged, Faulty or Incorrect Items

Contact us as soon as reasonably possible if your item arrives damaged, is faulty or does not match your order. Include your order details and, where possible, photographs showing the issue.

We will assess the problem and arrange an appropriate remedy, such as a replacement, repair or refund, consistent with your legal rights.

Refunds

We will assess returned items promptly and notify you of the outcome. Eligible refunds will be issued within 5 business days after receiving and assessing the return, or sooner where required by law.

Refunds are normally sent to the original payment method. Your bank or payment provider may require additional time to display the credit.

If a return does not meet our voluntary return conditions, we will explain the reason and discuss the available options.

Your Consumer Rights

This policy does not exclude or restrict rights that cannot legally be waived under applicable consumer protection laws.

Contact Us

Business name: Cali Clear
Customer support: [Email Address]
Business address: [Business Address]